Across the Western New England Region, which spans Connecticut, Vermont and western Massachusetts, we are passionate about connecting people – in their homes, their businesses, and their communities – with the moments that matter most. From continuing to innovate our network technology and add value to the Internet and entertainment experiences for our customers, to partnering with community organizations to promote digital equity and more, here are some of the moments and milestones that we’ve worked to bring to life this year.
Connectivity and Entertainment
We continued to expand and evolve our smart, reliable network, bringing our services to:
- Jewett City, CT
- 100 unserved businesses in the North End of Hartford
- Tolland and Middlefield, MA
- 1,000 homes and businesses in 11 underserved communities in Vermont
Across our area, we increased speeds for our most popular Xfinity Internet tiers twice this year, providing an extra boost for customers.
Giving customers even more options to stay connected, Xfinity Mobile, named one of the top-rated providers for customer satisfaction and value by the American Customer Satisfaction Index (ACSI), surpassed five million customer lines nationally in 2022, just five years after its launch.
To provide a destination for visitors to experience the complete line of Xfinity and Comcast Business products and services, we opened a new Xfinity Store location in Canton, CT this year.
We continued to offer the most entertainment choices, with launches like Apple TV+, and curated programming collections for Black History Month, Hispanic Heritage Month, and more across Comcast’s entertainment platforms, including Xfinity X1.
Community Impact
Through Project UP, we collaborated with local partners and elected officials to advance digital equity and help build a future of unlimited possibilities for our customers and communities. We expanded our efforts to increase participation in the federal government’s Affordable Connectivity Program (ACP), which provides eligible low-income households with a credit of up to $30 per month toward their Internet and/or mobile service, and makes it possible for eligible customers to get home Internet through Internet Essentials or Internet Essentials Plus at no cost once the credit is applied.
We donated laptops and awarded grants to local organizations like the Western Massachusetts Alliance for Digital Equity and provided free WiFi in community spaces with our 42 Lift Zones across the region.
We supported small businesses hit hard by the pandemic through our Comcast RISE program, awarding more than 63 entrepreneurs throughout Connecticut, Vermont and western Massachusetts.
Our People
Our team members, like Maranda, a Senior Manager of six Xfinity Stores in the Western New England Region, and John, Director of Network Maintenance, remained at the heart of everything we do.
We rolled up our sleeves and got to work with organizations including Boxes to Boots and Love Hartford through Team UP, our new always-on, 365-days-a-year volunteerism program that provides Comcast employees opportunities to further their involvement in local communities.
It’s all part of what makes us an award-winning workplace, named to lists like 2022’s Best Places to Work in Connecticut and Vermont.
Looking Ahead
We’re proud of the relationships we hold with customers and communities across the area, and we’re looking forward to providing even more support and innovation in the year to come.
For more of Comcast’s 2022 news, visit corporate.comcast.com/press.
