Our Comcast employees live and work in the communities we serve, and every day, they show their passion for bringing our customers the best products, network and customer experience.
One of those team members is Maranda, a Senior Manager of six Xfinity Stores in the Western New England Region. Maranda oversees a dedicated team of retail consultants – or ‘Xfinity experts’ as we like to call them – who are there to serve our customers and show them how to get the most value out of their Xfinity services, including Xfinity Mobile, Xfinity Internet, Xfinity X1, Xfinity Home and Xfinity Voice. Her team also answers questions and helps customers manage their account, upgrade or swap equipment, pay a bill and more.
To learn more about Maranda and what you can expect when visiting one of our interactive Xfinity Stores, read on.
Q: Why would you recommend that someone stop into an Xfinity Store?
A: It is always time well spent because it gives our customers the benefit of face-to-face interactions. Customers who are visual or hands-on learners can engage with our products and their features to ensure they choose the right services for their needs. For instance, if they are deciding between Xfinity X1 or Xfinity Flex as a video option, our knowledgeable team of Xfinity experts are available to help them compare, answer questions and even demonstrate each product’s unique features, so they feel confident in their decision.
Q: What can people expect when they walk into their local Xfinity Store?
A: Visitors can expect a warm and friendly welcome from one of our Xfinity experts, such as Amoy from our West Hartford, Connecticut store, who will help them during their visit. Once inside, customers have access to our demonstration areas, where they can interact with our products, either on their own or with one of our knowledgeable team members. All of our stores, including our newest Connecticut locations in Canton and Plainville, have the latest in Xfinity technology for customers to try out.
Visitors will also receive a personalized consultation to ensure they are aware of all the features and benefits of their current services, as well as recommendations for other products and services that may benefit their lifestyle and household needs.
Q: Are there any ways current or prospective customers should prepare for an Xfinity Store visit?
A: If a customer is interested in adding new Xfinity services to their existing package, such as Xfinity Mobile or Xfinity Home, or if they are considering switching to Xfinity from another provider, they should bring their account information to help us compare their services and pricing. This could include a paper or digital bill from their current provider. One of our Xfinity experts will have a robust conversation with them to understand their whole-home needs and will make recommendations that add value to the customer’s package based on all factors.
Q: What is your favorite part of working with our Xfinity Stores?
A: My entire 17-year career with Comcast has been with our retail team. I love that we are always evolving, and that we strive to do what’s right for both our customers and employees. Working in our Xfinity Stores brings to life the passion, products and evolution that defines our company.
We currently have 14 Xfinity Stores throughout the Western New England region, which spans Connecticut, western Massachusetts and Vermont. To find the closest store, as well as its business hours, you can either:
- Log into the Xfinity My Account app and scroll to the bottom of the screen to find the nearest retail location on the map under “Service Centers”.
- Visit xfinity.com, scroll to the bottom of the page, and click “Find an Xfinity Store”.
- Search “Xfinity Store near me” on the Internet.
Stop by to see Margarita in Holyoke, Massachusetts; Nicholas in Willison, Vermont; Shayna in Groton, Connecticut or any of our other helpful Xfinity experts throughout the region to learn about and sign up for services, manage your account and return, exchange or acquire equipment. You can also ask Xfinity’s experts about free and discounted Internet options, such as the federal government’s Affordable Connectivity Program (ACP), which provides eligible low-income residents with $30 per month towards their Internet or mobile bills – including all Xfinity Internet plans, Xfinity Mobile and Internet Essentials