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Comcast Western New England

Connecticut, Vermont, western Massachusetts & parts of New Hampshire

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Storm Preparation Efforts

April 13, 2020

With a large thunderstorm system and heavy winds expected across New England today, we wanted you to know that Comcast is ready: We’ve increased our technical operations staffing levels, stocked our trucks with drops (connections from homes to poles) and are continuously monitoring our network. During inclement weather, we position equipment like generators in strategic […]

Filed Under: Customer Experience, XFINITY Products & Services
Tagged With: storm preparation, xfinity apps

Xfinity Tips: Customer Service Appointment Scheduling Now Available Using the My Account App

June 7, 2019

Discover the My Account App with Xfinity

We want every customer interaction with us to be convenient, fast and easy. Each month this series will highlight an Xfinity feature that can be done on your mobile device, online or on Xfinity X1. When experiencing a problem with your service, Xfinity customers can now schedule their own appointments using the My Account app, […]

Filed Under: XFINITY Products & Services
Tagged With: My Account App, xfinity apps

Xfinity Tips: Comcast Makes Spring Break Travel Easier with Xfinity Stream App

March 22, 2019

The Xfinity Stream App displayed on a mobile phone.

We want every customer interaction with us to be convenient, fast and easy. Each month this series will highlight an Xfinity feature that can be done on your mobile device, online or on Xfinity X1. Whether enjoying a “staycation” or traveling for Spring Break, you can still take your favorite shows and movies along for […]

Filed Under: Customer Experience, XFINITY Products & Services
Tagged With: accessibility, x1, xfinity apps, Xfinity Stream, Xfinity Tips

A Valentine to Our Customers and Communities

February 13, 2019

Valentine’s Day is here, the perfect occasion to show your appreciation for those you love. We’re celebrating the holiday with entertainment features – for instance, you can say X1 voice remote commands like “you had me at ‘hello’” and “to me, you are perfect” to pull up sentimental movies – but that’s just the beginning. […]

Filed Under: Uncategorized
Tagged With: Community Impact, holidays, WiFi, x1, X1 Voice Remote, xfinity apps, xfinity stores

Winter Storm Harper Prep

January 18, 2019

With Winter Storm Harper expected to roll into the New England area, we’re preparing our systems and teams, so we can best serve our customers when the weather gets rough. Ice and snow can coat our lines making them heavy and breakable, which can lead to down “drops’’ (the lines that connect to homes from […]

Filed Under: Customer Experience
Tagged With: storm preperation, xfinity apps, Xfinity Stream

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Customer Experience

Our Voices: What Black History Month Means to Comcast Teammates Bonnie, Fanuel, Opal and Jaritsa

February 21, 2023

Comcast is committed to amplifying diverse voices, advancing equity and fostering inclusion this Black History Month and beyond. To celebrate, we spoke with … Read More...

Community Investment

Our Voices: What Black History Month Means to Comcast Teammates Bonnie, Fanuel, Opal and Jaritsa

February 21, 2023

Comcast is committed to amplifying diverse voices, advancing equity and fostering inclusion this Black History Month and beyond. To celebrate, we spoke with … Read More...

Comcast Business

Moments and Milestones: Our 2022 Year in Review

December 15, 2022

Across the Western New England Region, which spans Connecticut, Vermont and western Massachusetts, we are passionate about connecting people – in their homes, … Read More...

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