We want every customer interaction with us to be convenient, fast and easy. Each month this series will highlight an Xfinity feature that can be done on your mobile device, online or on Xfinity X1.
When experiencing a problem with your service, Xfinity customers can now schedule their own appointments using the My Account app, on their mobile device or online.
When using the interactive troubleshooting guide on the My Account app a Premise Health Test will automatically run.
Customers whose service is detected to be offline or identified as having an issue will be given the option to schedule a service appointment through the app.
Upon scheduling, customers with a mobile telephone number associated with their account will automatically receive a text confirmation of the service appointment, along with real-time updates about the technician’s arrival. Customers have the option to request an earlier appointment, cancel or reschedule their existing appointment from the text alert.
Another example of how Comcast is making the customer experience simple, easy, awesome!