Comcast Logo
  • Facebook
  • Twitter
  • YouTube

Comcast Western New England

Connecticut, Vermont, western Massachusetts & parts of New Hampshire

  • About
  • Contact

Our Voices: Meet Tyler from our Holyoke Xfinity Store and Learn About His Favorite Accessibility Features

November 30, 2021

Our Comcast employees live and work in the communities we serve, and every day, they show their passion for bringing our customers the best products, best network and best customer experience. Tyler, a retail consultant at our Holyoke (MA) Xfinity Store, is a product expert available to show customers how to get the most value out of their Xfinity services, including Xfinity Mobile, Xfinity Internet, Xfinity X1, Xfinity Home and Xfinity Voice. Along with the rest of our Holyoke store team, Tyler is also on hand to help customers upgrade or swap equipment, answer questions, pay a bill and more.

To learn more about Tyler, the Xfinity products that are meaningful to him and his Xfinity Store career, read on.

Q: Tell us about your role here at Comcast.

A: I joined the Xfinity Store team in Holyoke this past spring. Prior to starting my career at Comcast, I took care of my grandfather who suffered from Parkinson’s disease. It was his wish to not have to go into a nursing facility, so I left my previous job to take care of him full time.

Q: What Xfinity products would you recommend?

A: Since taking care of my grandfather, I have a greater appreciation for assistive technology and how it can make life easier for people with disabilities and their caretakers – and Comcast builds products with accessibility in mind. Although they are useful to all our customers, the top two products and features I would recommend to anyone with a disability are the Xfinity Voice Remote and Xfinity Home Self Protection cameras.

The Xfinity Voice Remote offers the capability to speak into your remote to switch to a station or your favorite show, rather than having to maneuver buttons. This makes for a more independent experience for people with muscle impairment. Xfinity Home Self Protection cameras offer the ability to check in on loved ones via a smart phone or tablet and are especially beneficial in the event of a fall in the home, which can be catastrophic. You can even set up your cameras to be alerted every time they sense a movement.

Q: What do you like best about your Xfinity Store team?
A: All of my co-workers at the Holyoke Xfinity Store!  They are always willing to pause what they’re doing to help – whether it’s to ensure our customers have the best experience or to assist another store associate. I couldn’t ask for a nicer bunch of co-workers, who have turned into friends.

Q: What do you enjoy doing outside of your job?

A: I enjoy fishing, reading, and helping others. I’m also a huge sports fan and like to collect sports memorabilia. When I’m not out playing soccer and hockey with my friends, I enjoy watching Boston and New England sports teams (of course!), so I’ll use the Xfinity X1 Sports App to easily access live games, check scores and highlights of other games currently in progress. The TV also alerts me when my favorite teams are playing.

Click here for more information about Xfinity’s accessibility products and services.

To meet more of our Xfinity Store team members across the area, read about Jonathan and Amoy. And we’re hiring! If you are interested in joining Tyler in a career at one of our Xfinity Stores, you can find open positions here: https://jobs.comcast.com/

Filed Under: Customer Experience

Customer Experience

Our Voices: What Black History Month Means to Comcast Teammates Bonnie, Fanuel, Opal and Jaritsa

February 21, 2023

Comcast is committed to amplifying diverse voices, advancing equity and fostering inclusion this Black History Month and beyond. To celebrate, we spoke with … Read More...

Community Investment

Our Voices: What Black History Month Means to Comcast Teammates Bonnie, Fanuel, Opal and Jaritsa

February 21, 2023

Comcast is committed to amplifying diverse voices, advancing equity and fostering inclusion this Black History Month and beyond. To celebrate, we spoke with … Read More...

Comcast Business

Moments and Milestones: Our 2022 Year in Review

December 15, 2022

Across the Western New England Region, which spans Connecticut, Vermont and western Massachusetts, we are passionate about connecting people – in their homes, … Read More...

Terms of Service. Privacy Policy. Do Not Sell My Personal Information. Copyright © 2023 Comcast Corporation. All rights reserved.

Comcast Logo

This site uses cookies to enable your digital experience. By continuing to use this site, you agree to the use of cookies as described in our Privacy Policy.

I agree
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT
Powered by CookieYes Logo