Our Voices: Meet Mike, One of Our Connecticut Teammates Behind Comcast’s Flag Replacement Program

Last year, Comcast’s Western New England Region rolled out our American Flag Replacement Program. This year, in celebration of Flag Day, which honors our national flag each June 14, we asked Mike, Manager of Project Management and leader of our local Veteran’s Network employee resource group, to provide an update on the program he helped launch across New England.

Q: How does the program work?

A: If one of our employees notices a worn-out American flag at a home or business, or if someone who knows about the program requests a new flag, our team will replace it – for free – whether that resident or business is a customer or not.

Q: Has there been an especially memorable flag replacement you can share?

A: My most memorable replacement was actually our Region’s first one. One of my neighbors proudly displays her flag in front of her house, but over time it had become worn out and she had difficulty replacing it herself. When we started the program, I knew hers would be the first door I’d knock on to offer her a brand-new flag. She was thrilled to receive the replacement and impressed that Comcast provided this service.

Q: How many flags have we replaced?

A: We’ve replaced 40 flags thus far and have requests coming in regularly.

Q: How do we retire the old flags that we replace?

A: We retire old flags with honor in partnership with a local branch of the Veterans of Foreign War (VFW) organization, or the owner can hold onto it if they choose.

Q: How has the community reacted to this program?

A: Feedback from the community has been extremely positive. We’ve had a mix of homeowners, business owners and even local town officials wanting to participate in the program.

If you are proudly displaying your American flag but in need of a replacement, simply “flag down” your local Comcast technician, whether it’s Jordan in Springfield, MA, James in Danbury, CT, or any of our other teammates when you see them.