We’ve been tracking Winter Storm Tormund and the high winds and heavy, wet snow it’s brought to New England.
What we’ve been doing: We stocked our trucks and positioned equipment like generators in locations where the worst conditions are expected to strike. Our technical operations teams are ready to go out into neighborhoods, as soon as it is safe, to address any damage. And, as always, we’re closely monitoring our network so we can quickly respond to any changes.
What you can do: Download our Xfinity or Comcast Business apps to manage and check on your services, stay connected and entertained and more.
What happens if your power is out: Your local utility provider must restore power before our technicians can start repairs. If you have power back but not your Xfinity or Comcast Business services, we recommend restarting or resetting devices, including wireless gateways, modems, routers and cable boxes. However, commercial power may still need to be restored to our network in another area for your services to return.
And to help maintain connectivity when a storm hits, trees are down, or you experience a local outage, our Storm-Ready WiFi product is equipped with cellular back-up and a four-hour rechargeable battery to provide more than enough power to keep you up and running for the average power outage in the U.S. of two hours.
