Our Voices: Mike, Technical Operations Supervisor

We recently announced an expansion of our advanced Comcast network to the Town of Waterford and the City of New London, giving residents and businesses in both communities a new choice for TV, internet, voice, home automation and mobile services. As a result, you may see some new friendly faces in the area – one of whom we’re excited to introduce in our new series: Our Voices.

Q: Tell us a little bit about yourself, Mike?
A: I’m Mike Groh, a Supervisor for Technical Operations for the Groton and New London areas. I live along the Connecticut shoreline and work out of the Groton office. I oversee a team of 14 technicians who are focused on installing and servicing customers in Eastern and Southeastern Connecticut, especially in our newest service areas of New London and Waterford.

Q: How many years have you been with Comcast?
A: I’ve been with Comcast for eight years and counting!

Q: How many years have you worked in the Groton area?

A: I’ve worked in Groton for the last six years and recently narrowed my focus to working with our technicians in New London and Waterford to service our newest customers.

Q: What does it mean to you to work at Comcast?

A: At Comcast, I get to work alongside our local technicians to bring our customers the technology and entertainment they love. I spend the day, working in my community, helping customers create their ideal entertainment experience, whether that means configuring an Xfinity WiFi network or installing an Xfinity X1 video platform in someone’s home. Working for Comcast also means I get to ‘wow’ customers by showing them ways to get the most out of their services, such as teaching someone how to use the power of their voice to access Netflix on X1 with our X1 Voice Remote.

Q: What is your favorite part of your job?

A: The best part of my job is interacting with customers.  My team and I are focused on providing an exceptional customer experience—from the moment we first enter their home to set up service to following through to make sure they are comfortable with the products and get the most value out of their Xfinity services.  It’s important to me to coach my team to help them plan and prepare so that we always respect our customers’ time, simplify their experience and make things right if we fall short. With that in mind, I’m building partnerships with other departments, like customer care and dispatch, to ensure our customers are taken care of at every level in our business beyond my team.  The commitment to customer service comes to work with me each day and I’m so grateful to work for a company that puts the customer at the center of everything we do.

Q: What is your favorite thing about New London or Waterford?

A: Hands down, the people and the atmosphere are the best.

Q: Best memory at Comcast?

A: My favorite memory was installing our first New London customer. The customer was so excited about having a new option for TV and internet and I was humbled by how impressed they were by our technology and personalized customer service.