Our Voices: Meet Three Comcast Technicians with 85 Years of Combined Experience

Behind every Xfinity and Comcast Business installation is a dedicated service technician who takes pride in their craft. When they arrive at a customer’s home or business, they bring years of hands-on experience. In fact, nearly 80% of Comcast technicians in New England have been with the company for 15 years or more – developing a depth of knowledge that only time and dedication can provide.

We’re excited to introduce you to three of these exceptional professionals: Brett from New Hampshire, Michael from Connecticut, and Lou from Massachusetts, who together have 85 years of combined service at Comcast.

Read on to discover what has fueled Brett, Michael, and Lou’s passion for their work over the decades.

Why Comcast?

Q. What inspired you to join Comcast, and what’s kept you here for over 20 years?

Brett: I used to manage an auto garage where Comcast technicians brought their vehicles for service. They always spoke highly of the company culture, which led me to apply for a job as a service technician. I’ve always loved technology and connecting with people, so it was a perfect fit – and 32 years later, that hasn’t changed. Nothing beats the moment when a customer lights up as I show them all the great features included with their service. That’s what makes my day.

Michael: I started out working in construction and was looking for a career change. Comcast offered great opportunities and a similar hands-on environment. For the past 27 years, I’ve loved working for the company – being out in the field, meeting people, and staying at the forefront of the technology evolution.

Lou: When I worked for an armored transport service, I regularly visited Comcast service centers and interacted with employees who spoke highly about the company’s culture and benefits. That convinced me to apply for a technician role. I’ve stayed for 26 years because I genuinely enjoy the work, the opportunities to grow through new challenges, and the chance to connect with people every day.

How Technology Has Evolved

Q. How has Comcast technology changed over the years?

Brett: I remember installing cable in public schools in the early 1990s so students and teachers could get clear reception for certain lessons, long before most people even had cable installed in their homes. Back then, the big innovation was crystal-clear picture through cable compared to fuzzy antenna reception. Today, technology has completely transformed – from basic cable to high-speed Internet, streaming, and smart home connectivity. It’s incredible to see how far the industry has come and to be part of that progression.

Michael: When I started in 1998, computers weren’t part of my life. Over the years, I’ve watched them evolve from simple word processors to essential tools for work and entertainment. The shift from dial-up Internet to high-speed broadband has also been incredible. It’s been rewarding to continually expand my skills in such a dynamic and fast-paced industry.

Lou: Back when I started, the job was as simple as plugging in a cable TV box. Since then, the way we watch television has transitioned from analog to digital, then high-definition (HD), and now 4K Ultra HD. It’s been incredible to witness that progression.

Surprising Parts of the Job

Q. What’s something people might be surprised to learn about your job?

Brett: As technicians, we’re part of the community in which we work – we’re not just service providers. We build relationships with our customers, sometimes staying in touch for years and even helping out in tough times. One memorable event for me was when Comcast helped a family after their home was lost in a fire. Seeing how our support helped them begin to rebuild reminded me what being part of this community truly means.

Michael: Our technical team is available seven days a week, making it easier for customers to schedule installations without disrupting their work schedules. We’re also on-call during holidays because being there when our customers need us most is part of our commitment, which we take pride in.

Lou: We’re not just technicians, we’re listeners. We often have meaningful conversations with our customers, especially those who may not get many chances to connect with others outside of their home. Those conversations also help us better understand our customers’ needs and provide more personalized service.

Staying Ahead of Tech

Q. How do you stay up to date with new tools and tech?

A. Brett: We have apps, training modules, and a great support system. There’s always something new to learn, and we’re given the tools to keep up.

Michael: I read every email and update that comes through. If I run into something new, I research it. Staying informed is part of the job.

Lou: We have a strong training program at Comcast and a great support team. We help each other out and share what we learn in a collaborative environment.

Favorite Xfinity Features

Q. What is your personal favorite Xfinity product or feature?

Brett: My favorite feature is the Xfinity Voice Remote that comes with Xfinity X1 and the Xumo Stream Box. The voice remote makes it easy to navigate everything quickly. I especially love how I can use it to access all my streaming services right from the X1 platform.

Michael: I’m an avid outdoorsman – hiking, fishing, you name it – so I’m rarely home at a set time. That’s why I love the X1 DVR service, which lets me record my favorite shows and watch them whenever it works for me. It’s a total game-changer.

Lou: Definitely our Xfinity Internet because it’s part of my everyday life. I especially like how easy it is to manage my network from the Xfinity app – from finding and resetting my WiFi password to setting screentime limits for my kids.

Meet more of our incredible employees, including Carolyne, our Regional Senior Vice President, Karen, our Vice President of Construction, and employees who are passionate about volunteering and making a difference in our communities.