Water’s Edge Resort & Spa in Westbrook, Connecticut is utilizing Comcast Business TV and Internet services to get creative and innovative in their technological capabilities and enhance overall guest experiences.
Water’s Edge Resort & Spa is one of New England’s top beachfront resorts for vacations, meetings & special events. With 190 luxurious guest rooms, a private white sand beach, four different restaurants, and a full-service spa, the hotel aims to ensure guests remain entertained and relaxed during their stay. After first opening its doors 30 years ago, the hotel has undergone multiple enhancements in order to keep up with the ever-changing expectations of guests – one of which revolves around hotel connectivity.
Comcast Business’ Gig-speed internet provides guests and employees with download speeds up to 20x faster than most legacy providers, while allowing for increased bandwidth so all 190 rooms can connect to Wi-Fi without fear of slowing down the network. Outside of guests’ devices, Comcast Business’ reliable internet services have allowed for Water’s Edge to test out new technology. Since upgrading the on-site internet, Water’s Edge was able to install a 4k live-streaming camera to its roof, allowing current and potential guests to take in the spectacular water views that the hotel has to offer.
“We would have never been able to support this type of technology on our previous network architecture,” said Nate Rogalski, Information Technology Director for Water’s Edge Resort & Spa. “Now, rather than having multiple smaller networks, each of which would require individual troubleshooting, we have one single network that is allowing us to not only better service our guests but also showcase our amazing waterfront resort to the world.”
Water’s Edge Resort & Spa is also using Comcast Business TV throughout guestrooms and public viewing areas, providing HD viewing experiences no matter where guests may be on the property.
“We love seeing our technology enable innovative solutions and offerings,” said Paul Savas, regional vice president for Comcast Business for Comcast’s Western New England Region. “We understand it’s no longer enough to meet customers hospitality expectations, you have to surpass them, and in order for hotels to do this, a strong network at the foundation is critical.”
The Water’s Edge live stream can be viewed here.