Small businesses don’t come equipped with playbooks. No how-to guide for outpacing competition or toolkit to turn to when resources are scarce. To surpass peers and challenge industry leaders, small businesses must defy expectations by achieving greater speed, agility and flexibility than ever before.
In celebration of National Small Business Week, we want to share five tips that can take your busy New England business to the next level:
1. Provide WiFi that Satisfies both Employees and Customers
Customer WiFi has gone from a nice-to-have to a must-have. However, using the same network for both guest access and business operations can lead to slowdowns and bottlenecks, hindering the company’s performance.
This is why having separate WiFi networks is critical. Employees will be able to access cloud information and shared resources while guests can enjoy fast internet to work, stream video, post to social media and more. Services like WiFi Pro make it easy for business owners to set up private and guest networks while also assigning bandwidths to each.
2. Have a Connection that isn’t Afraid of Getting Wet
Any small business that deals with its own online marketplace understands how important it is to always keep their network running, even during a big storm. Every minute of connectivity disruption means the potential for lost revenue, missed orders, and unhappy customers. With Comcast Business Connection Pro businesses will have assurance that they’ll be connected even when the power goes out.
3. Keep an Eye on Things, Even When You’re Not in the Office
We’ve all been there – after a long day, when all we want to do is get home, we go through the motions of closing up shop, getting in the car, arriving home and suddenly think, “Did I lock the door?” With the right technology in place, businesses don’t have to drive or metro back to check, that can all be confirmed remotely.
In addition to that type of security peace-of-mind, having a constant view of the business has added benefits like information and data to make smart decisions about staffing, displays, store layout, and more. SmartOffice™ allows businesses to keep an eye on your business anytime, anywhere, from any device.
4. Answer a Business Call, Anytime, Anyplace
Nowadays, business owners are always on the go but can’t afford to miss valuable calls.
Implementing the right phone system that is as agile as a business owner, will create efficiencies, ensure they’re always within reach, and give an organization a polished look. VoiceEdge Select offers a catered experience for businesses and business customers with features like an automated attendant with call routing to call forwarding and readable voicemails.
5. Don’t Neglect Entertainment
Television isn’t just important to bar and restaurant owners. Whether it’s a gym, salon, office, or even just a waiting area, customers and employees want the crystal-clear, full video experience they have become accustomed to at home, at work and while doing business. Business TV isn’t what it used to be – now it’s a way to make wait times more entertaining, keep employees engaged, and boost the customer experience. X1 for Business gives businesses and their employees access to more than 140 channels using the power of your voice.
No matter the size of a business, efficient and reliable technology is paramount. At Comcast Business we pride ourselves in providing first-class business bundles, which power video, voice and connectivity and are affordable and attainable to small businesses as well, equipping them with the ability to improve the customer experience and giving them that edge for success.