Our thoughts are with all of those impacted by the storm that swept across Connecticut and parts of New York on May 15, 2018. To help residents, businesses and emergency personnel cope with the aftermath, Comcast is opening its Xfinity WiFi hotspots in the hardest hit areas to anyone who needs them – including non-Comcast subscribers.
The Xfinity WiFi hotspots will remain open from Wednesday, May 16 through Sunday, May 20 in the following areas:
- East Haven
- New Haven
- North Branford
- North Canaan
- North Haven
- Old Saybrook
- West Haven
How to Access Xfinity WiFi Hotspots:
- For a map, visit https://comca.st/2Gpp2Sn.
- Once in range of a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
- Xfinity Internet customers can sign in with their usernames and passwords, and they will be automatically connected to Xfinity WiFi hotspots in the future.
- Non-Xfinity Internet subscribers should visit the “Not an Xfinity Internet Customer” section on the sign-in page to get started. Non-customers will be able to renew their complimentary sessions every two hours through May 20, 2018.
Comcast’s goal is to restore any services affected as soon as it is safe for our employees to do so. If Comcast services are down in an area due to a power outage, local power must be restored before video, phone, home security and internet services can begin working again.
What Customers Can Do During Severe Weather Events:
- Use your Xfinity apps on your mobile devices so you can stay connected when it matters most.
- Get outage updates and information about Comcast services at https://comca.st/2Gov1Hg or the Xfinity My Account app from any mobile device.
- If you have electrical power but Xfinity service has not yet come back on, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers and cable boxes.
Customers in need can always reach out to us at 1-800-Xfinity or @ComcastCares on Twitter. And follow @ComcastNewEng on Twitter to stay up-to-date on local alerts and events.